Business Etiquette Program Agenda

  • Introduction to Business Etiquette
  • First Impressions - impact of a good first impression and how to make one
  • Body Language - importance of non-verbal communication
  • Greetings - handshakes, introductions, tips to remembering names
  • Conversation Skills - "breaking the ice" to escape hatches
  • Telephone Etiquette - refining a professional telephone presence
  • Correspondence Etiquette - email tips, personal note writing (emphasis on thank you notes and building customer rapport)
  • Business Attire/Image - importance of dress and image
  • Business Entertaining Tips including common mistakes
  • Dining Tips - ways to display "polished" dining skills, restaurant etiquette
  • Closing - the visibility of business etiquette in the workplace

Dining Skills & Business Entertaining Program Agenda

This program is held while participants are enjoying a multi-course, tutorial meal.

  • Introduction
  • Importance of Dining Skills
  • Dining Do's & Don'ts
  • Common Mistakes
  • Hard to Eat Foods
  • Tipping
  • Restaurant Etiquette
  • Tips for Receptions & Networking Events
  • Host & Guest Responsibilities
  • Etiquette Essentials for Dining Interviews or Business Meals

"The Essentials" Program Agenda

  • This popular sixty to ninety minute program is highlighted by an overview of business etiquette topics and filled with an abundance of tips.

- All programs can be customized by content and length of time.
- Information on Interview Etiquette programs for colleges and universities is available upon request.